Alexa Helps Get Dinner on the Table: Amazon Restaurants Adds Voice Ordering
Today announced that Prime members can voice-order their next meal through Amazon Restaurants on their Alexa-enabled devices including the Amazon Echo and Echo Dot. The new Alexa skill allows customers to reorder from any restaurant available on the service in more than 20 cities by saying, “Alexa, order from Amazon Restaurants,” and have any meal they’ve ordered before delivered to their door for free in an hour or less.
“Customers now have a hands-free, hassle-free way to reorder any meal from Amazon Restaurants using their voice to get dinner on the table,” said Gus Lopez, general manager of Amazon Restaurants at Amazon. “We are excited to leverage the innovative Alexa technology and give Prime members another easy way for Amazon Restaurants to take care of dinnertime with no menu markups and free delivery in one hour or less.”
Prime members can ask Alexa to reorder from Amazon Restaurants by saying a restaurant name or cuisine type, for example, “Alexa, order sushi from Amazon Restaurants.” The service pulls a customer’s order history from a specified restaurant or cuisine type and lists meal options available for reorder. The selected meal is then sent for delivery to a customer’s default address.
Once an order is placed, Amazon delivery partners deliver the food in one hour or less. Amazon Restaurants offers customers transparent pricing—there are no menu markups or hidden service fees—and delivery on all orders is free for Prime members. If a customer finds a restaurant item on Amazon Restaurants that is priced higher than the regularly priced item on the restaurant’s current online menu within 24 hours of placing the order, Amazon will refund that customer the price of the item.
Customers can also place orders using the Amazon and Prime Now mobile apps or by visitingwww.amazon.com/restaurants. Customers can also browse menus and watch as their delivery travels from the restaurant to the delivery address in real time.
Prime members can download the Amazon or Prime Now mobile apps or visit the Prime Now website to enter their ZIP code and see if the service is available in their area. In ZIP codes where restaurant delivery is available, customers will see Restaurants on the home page.
To learn more about how to reorder from Amazon Restaurants through Alexa, please visitwww.amazon.com/restaurants-alexa. For restaurants interested in working with Amazon Restaurants, please visitamazon.com/restaurants-merchants. Amazon Restaurants is available in Atlanta, Austin, Baltimore, Brooklyn, Chicago, Columbus, Dallas, Houston, Los Angeles, Phoenix, Portland, Manhattan, Miami, Minneapolis, Northern Virginia, Orlando, San Diego, San Francisco Bay area, Seattle, and Tampa.
Alexa is the cloud-based voice service that powers devices like Amazon Echo, Echo Dot, Amazon Tap, and more. Using Alexa is as simple as asking a question. Just ask to play music, read the news, control your smart home, tell a joke, and more—Alexa will respond instantly. Whether you are at home or on the go, Alexa is designed to make your life easier by letting you voice-control your world. Alexa lives in the cloud so it’s always getting smarter. The more you talk to Alexa, the more it adapts to your speech patterns, vocabulary, and personal preferences. Plus, Alexa has over 7,000 skills built by third party developers, and new skills are always being added.
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